Frequently Asked Questions
Everything you need to know about your order and our gothic apparel.
How long will it take for my order to ship?
Standard domestic orders are typically processed within 3-5 business days. Once shipped, delivery usually takes 5-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship our collections worldwide. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.
What is your return policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Original tags must be attached, and the items must be in their original packaging.
How should I care for my Motionless In White apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold, inside out, and hanging to dry. Avoid using bleach or ironing directly on the graphics.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.